10 Things to Consider for IT Operational Excellence

on March 31, 2015 Resilience - Growth & Strength and Tags: , with 0 comments
IT operational excellence

IT Operational Excellence is not a pinnacle, nor is it an award that comes with a plaque…. it’s a standard you set within your organization that results in growth: profit growth, market share growth, personal (and personnel) growth, and overall company growth.

Now, let’s focus on the framework and over time you can add to it as you deem pertinent. Try to keep your “IT perspective” on while you review these. Some may seem obvious business principles, but each is a pillar to obtaining and maintaining IT Operational Excellence.

1. IT should be a profit center, not a cost center. This is a mindset as well as a metric. Manage and monitor your service cost metrics to continuously validate your technology ROI, but focus on this as you map your strategy and execute your plans.

2. People. Get “the right people on the bus”, as Jim Collins says so well. Easy to say, hard to do. There is a plethora of material out there to assist in this arena.

3. Protect your company with a complete business continuity plan. Don’t cut corners here: be bulletproof . Prepare for any type of disaster and don’t risk surviving the outrageous expense of downtime.

4. Culture. An empowered entrepreneurial focused workforce results in stellar achievements. Gone are the days of the job-description workforce. Your team should embrace technology and your technologists should be involved in the company’s business.

5. Technology affects everything. Today’s business/technology leaders must become passionate zealots to help their company grow by providing real-time customer insights, engagements, and processes.

6. Keep your IT business-focused to become more simplified. IT should enhance finance, marketing, operations, and any other division of your company. Don’t settle for traditional intercompany conflict.

7. Business processes must be agile and service-aligned. Your business process should be integrated, automated and extended throughout the company.

8. Optimization. Just like markets, processes change so always be looking to improve. This doesn’t pertain to modernization of technology; think purely about business processes and how technology can be used to improve them, not the inverse.

9. Make proactive technology improvements that impact the business. Emphasis here is on proactive, because reactive technology spend is very expensive. As with your business processes, technology must be maintained and optimized.

10. Any investment in technology must drive innovation. Stop endless liabilities such as server sprawl, underutilized storage resources, unproductive data center, etc. that are robbing your growth-oriented innovation.

~ Bill

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